Customer Service Administration | St Albans | Up to £30k
We are looking for a passionate customer service administrator to join our client's well-established company based on the outskirts of St Albans.
This is a highly regarded international innovative organisation. The company culture is inclusive and supportive, based on ethical values and one of the reasons people stay for many years!
This is a fantastic opportunity for a candidate with retail and customer facing experience to work in a busy office-based customer service role, you will be liaising with customers face to face when they visit the showroom as well as processing administration.
What’s in it for you?
Salary: Up to £30k depending on experience
Hours: Monday to Thursday 8.30am-5.30pm, Fridays 8.30am-4pm
1 day working from home after probation
Pension
Growing and progressive environment
Busy and interesting role
Excellent opportunity to develop within a busy company
Key responsibilities:
Providing effective customer service over the phone and face to face
Hosting customers who visit the showroom
Effective handling of circa 60-80 customer calls/emails daily
Assisting customers with order requirements, raising orders, and updating customers on order status
Supporting new business and creating new accounts
Handling invoice/collection queries
Managing quality and return queries
All pre and post sales enquiries
Customer complaint handling
Advising customers of any stock delays or any impact on customer experience
What our client is looking for:
Minimum 2 years customer service experience
Retail (customer facing) experience will be considered
Proficiency in MS Word and Excel
Excellent verbal and written communication skills
Numerate
Drives for results and positive outcome
Pays close attention to detail, and accuracy
Proactive, with ability to multi-task and manage time effectively
Previous experience using SAP is desirable
A car driver is preferred due to office location
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.