IT Support Technician | Broxbourne | Up to £32k
We have an excellent opportunity to join a multi-billion-dollar company based near Broxbourne.
We are looking for a highly customer focused Technical Support Analyst, eager to join a busy team in a fast-moving business, with excellent interpersonal skills. This would ideally suit somebody who has been in a similar role for 2+ years.
What’s in it for you?
Salary: up to £32k
Hours: 9am-5.30pm during 6-month probation, moving to 8am-4:30pm after probation
25 days holiday, increasing with length of service (plus 1.5 extra days between Christmas & New Year)
Private health scheme
Pension scheme
Cash plan (optional) – Medicash
Death in service benefit
Key responsibilities:
Investigate and progress first and second-line IT service desk tasks from users and third-party software suppliers through to resolution
Ensuring that all users are aware of and comply with policies, regulations, code of conduct, and the misuse act
Administer, maintain and document the IT systems to ensure continual improvements in service
Maintain the internal IT knowledge base of technical and user documentation to provide up to date and informative content
Deliver user training to promote and maximise the utilisation of infrastructure and software facilities
Plan, coordinate and manage the installation, maintenance and upgrade of all desktop hardware (including laptops) and software ensuring that changes are implemented with minimal disruption
Undertake any other relevant responsibilities, as directed by your line manager
Log, categorise, prioritise and resolve tickets using agreed processes, knowledge articles and service standards
Adherence to security, access and change procedures
Person specific:
2 years+ in a similar environment
Sound knowledge of commercial software applications including Microsoft technologies (Windows, Office 365, Active Directory, Exchange Online, Entra ID) and infrastructure products and applying them to a business environment
CompTIA A+
Microsoft 365 Certified: Endpoint Administrator Associate
CT BTEC Level 3 System Support
First Line Analyst experience
Excellent IT skills and experience in installing and supporting laptops, PCs, printers and peripherals in a networked environment
Experience in the setup and configuration of mobile devices
Experience in writing systems documentation
Experience with utilising ITIL / Helpdesk systems
·Excellent communication and customer service skills, both internally and externally
Excellent organisational skills
Flexible approach
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.