Technical Customer Service Administrator – 12 Month FTC | St Albans | £27k
We are looking for a passionate Technical Customer Service Administrator to join our client's well-established company based on the outskirts of St Albans. This is a 12-month fixed-term contract to cover maternity leave.
Provide end-to-end post-installation support across a full product portfolio, coordinating technical guidance, engineering activity, spare parts and consumables to deliver consistent experience for B2C consumers and B2B customers.
What’s in it for you?
Salary: £27k
Hours: Monday to Thursday 8.30-5.30 Fridays 8.30-4pm, office based
Key responsibilities:
Manage technical and service enquiries across the full company portfolio
Diagnose issues, provide troubleshooting and product guidance, and determine the appropriate service route
Raise engineer jobs; support engineers with troubleshooting/product information; monitor outcomes and coordinate follow-up with the customer
Handle quality management cases, engineer service requests and associated purchase orders for products/spare parts
Manage spare parts and consumables, including facilitation of the portal
Approve parts, repairs, replacements and returns within defined authority; escalate complex or sensitive cases through the agreed route
What the employer is looking for;
Minimum 2 years customer service and/or administration experience
Proficiency in MS Word and Excel
Excellent verbal and written communication skills
Numerate
Drives for results and positive outcome
Pays close attention to detail, and accuracy
Proactive, with ability to multi-task and manage time effectively
Previous experience using SAP is desirable
Customer First Attitude
Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.