Customer Service Advisor | St Albans | Up to £26,300 + bonus

Are you passionate about customer service and want to work for a growing company that believe in training and development?

Would you like to work in a customer service role that offers the opportunity to earn more money through bonuses?

We have an excellent opportunity for a Customer Service focused induvial to join an established and professional Insurance company that offer ongoing training and development.

You will use your excellent customer service skills to build relationships and maintain trust and confidence with customers to maximise satisfaction, retain and grow business.

We are looking for passionate and confident candidates with experience within the insurance industry who are looking to join a growing business and develop their skills and career.

What’s in it for you?

·         Salary: Up to £26,300k + Bonus

·         Hours: Monday to Friday 9am-5.30pm

·         25 days holiday + Bank Holidays!

·         Hybrid working after training period

·         Fantastic training and ongoing support

·         The company promote progression from within

·         Opportunity to gain insurance qualifications

·         Casual Fridays

·         Health insurance

Key responsibilities

·         Mixture of both inbound and outbound telephone activities

·         Act as first point of contact and provide solutions for customers in the sale or renewal of products/policies

·         Identify potential sales opportunities through active listening and analysis of the customer’s needs

·         Ensure customers have a full understanding of the products they are buying by communicating effectively

·         Communicate in a prompt, polite and clear manner, representing the business with a positive and professional image at all times

·         Follow up and resolve to a satisfactory conclusion any issues arising from sales or service queries

·         Liaise with Underwriters, prepare renewals and issue documentation

·         Prepare mid-term adjustment and cancellation documentation.

·         Diary Management

·         Allocation of monies to client accounts

What the employer is looking for

·         Previous experience within customer service

·         Record of providing outstanding customer service

·         Competent in prioritisation

·         Basic decision making and problem solving

·         Competent written and oral communicator

·         Competent in IT skills

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.