Senior Property Manager | Bushey or Hertford | Up to £37k

Our well established and growing client is looking for a Senior Property Manager, based in either Bushey or Hertford.

As the Senior Property Manager, you will be overseeing the company’s residential property. You will be responsible for ensuring the smooth running of the department, maintaining compliance and delivering high standards of service, to both landlords and tenants.

This role requires a strong leader who can remain calm under pressure, provide direction to the team to ensure effective workflow management and delivery within service levels to all clients.

What’s in it for you?:

• Salary: up to £37k depending on experience

• Hours: Mon-Fri 9am-5.30pm, 1 in 3 Saturdays with time off in lieu

Key responsibilities:

Leadership & Team Management

• Support the property management team, providing training and development opportunities.

Property Portfolio Oversight

• Oversee the team managing a large residential property portfolio, ensuring efficiency, compliance, and landlord and tenant satisfaction.

• Provide guidance to team members on complex issues.

• Support the team with rent collection, arrears and landlord payments: ensure payments are made in a timely manner and address late payments. Prepare and manage property reports.

• Respond to maintenance issues as they arise, promptly and efficiently, instructing appropriate contractors in accordance with landlords’ or Directors’ wishes

Landlord & Tenant Relations

• Represent the Castles brand, be professional and act with integrity at all times, ensure the client experience is forefront in all interactions with landlords and tenants

• Act as a senior point of contact for any complex or escalated landlord and tenant queries.

• Provide professional advice and support, ensuring clear communication and timely resolution of issues.

Compliance & Risk Management

• Ensure all properties and processes comply with current legislation and best practice.

• Oversee health & safety, statutory checks, and ensure adherence to legal requirements.

Operational Excellence

• Take an active role in the implementation of efficient systems, processes, and structures across the property management department.

• Monitor KPIs and prepare management reports for senior leadership.

Continuous Improvement

• Identify areas for improvement within the property management function.

• Lead initiatives that enhance customer experience and team efficiency.

What the employer is looking for:

• Strong background in property management with proven experience in residential lettings

• Previous experience leading a team, coaching or mentoring staff

• Sound knowledge of lettings legislation, compliance, and industry procedures

• Able to demonstrate a professional approach to customer service

• Able to build rapport, develop and maintain relationships

• Excellent telephone manner

• Superb organisational skills and able to prioritise workload

• Able to work under pressure and to tight deadlines

• Excellent problem-solving skills

• Driving license and own vehicle

Red Door Recruitment is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.