We are currently recruiting for a Customer Service Coordinator to join a busy and friendly team on a maternity cover contract for approximately 9 months.
This is a fast-paced and varied role that offers full training and the opportunity to work within a supportive team environment.
£14.35 per hour
Monday to Friday, 8:30am to 5:30pm
On-site parking available
Must be available to start within the next two weeks
A full UK driving licence and access to your own vehicle is essential
Key responsibilities:
Acting as the first point of contact for customers via telephone and email
Monitoring and updating internal systems to ensure all requests and tasks are managed accurately and efficiently
Coordinating and allocating requests to the appropriate teams and departments
Prioritising urgent requests and ensuring they are dealt with in a timely manner
Liaising with internal colleagues and external contacts to ensure a high level of customer service is maintained
Monitoring progress and providing updates to customers where required
Maintaining accurate records and ensuring information is kept up to date
Skills & experience required:
Previous experience in a customer service, scheduling, coordination, or administration role
Strong organisational and planning skills, with the ability to manage and prioritise workloads effectively
Comfortable working in a busy, fast-paced environment
Professional and confident telephone manner
Excellent communication and customer service skills
Good working knowledge of Microsoft Office, including Excel and Outlook
This is an excellent opportunity for someone who enjoys problem-solving, coordinating multiple tasks, and delivering excellent customer service within a collaborative team environment.
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.