Technical Support Advisor | Watford | £24,600

Our client, an international B2B business providing specialist support in connectivity, management, and creation of systems for a variety of sectors, are looking for a Technical Support Advisor to join the team due to continued growth.

Working within a large team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, and tickets.

You will be provided with full comprehensive training and ongoing support.

This is an exciting opportunity to join a very successful business during ongoing growth in their market, with excellent potential for development and other opportunities within the business.

If you have a genuine interest in technical and IT sectors, are naturally inquisitive with a troubleshooting mindset, this is the job for you!

What’s in it for you?

·         Starting salary of £24,600

·         Incentive bonus potential every 6 months

·         Regular performance analysis and 1-2-1 support in order to achieve targets

·         Hybrid working option after 6-month probation

·         Hours: Monday to Friday, 8:30am-5pm

Key responsibilities:

·         Handling customer support requests via phone, email, chat, WhatsApp and tickets

·         Proactive investigation, fault-finding, problem-solving, troubleshooting, and resolution of support requests

·         Liaise with mobile network providers to diagnose connectivity issues

·         Creating an audit trail of the support request using CRM systems

·         Liaising with mobile network providers

·         Assisting internal and external teams with queries

·         Delivering monthly targets

What the employer is looking for:

·         Genuine interest in technology and IT

·         Natural inquisitive nature and troubleshooting mindset

·         Excellent communication skills, both written and verbal

·         Hardworking ethic and drive to prove your abilities

·         Ability to understand, diagnose and assist in a busy support environment

·         At least 5 GCSEs (or equivalent) at grade A-C, including Maths, English, and Science

·         PC Literate, including Word, Excel, and email

·         Good organisation skills

Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.

Please note due to the number of applications we often receive; only shortlisted applicants will be contacted.