Customer Service Executive | St Albans | Up to £22k
Exciting growing business, free parking, 22 days annual leave plus bank holidays, pension, casual Fridays, onsite canteen, fast-paced and supportive team, chill out areas!
We are recruiting for a Customer Service Executive to join our well established technology client, based in St Albans.
If you have exceptional drive around customer experience and a technical interest, this could be a great career move for you!
Your role will become pivotal as you provide a robust, cost effective and high quality service to both external and internal customers!
Liaison with customers, manufacturers, 3rd parties and partners including query resolution, via email and telephone
Maintaining good relationships with internal teams and customers to provide quick and efficient resolutions to complaints/issues
Scheduling of engineer activity and job bookings
Scheduling repairs on call logging software platforms
Handling important escalations when the Team Leader or manager are not available
Coordinating the return of defective warranty parts
Escalation of chargeable repairs - quotations
Arranging shipment of parts to engineers and direct to customer sites
Liaise with Purchasing for when parts need to be ordered as per calls/customer requirements
Responsible for running reports and analysis
Flag important customer requests within the business to uphold key relationships
What the employer is looking for:
At least 2 year’s customer service team experience
A natural problem solver!
Able to work independently, but also delegate tasks when required
Excellent computer skills including Excel
At least 2 years’ experience delivering support services
Able to meet strict deadlines and targets
What’s in it for you?
Up to £22k
Fantastic training and opportunities for progression
22 days annual leave plus bank holidays
Onsite canteen and chillout areas!