Customer Services Coordinator | St Albans | £20k


A brilliant opportunity to join an established international business based in St Albans within a busy and varied customer service role in a 9 month maternity contract.

The company is a successful family run business based in very modern offices they offer a supportive and friendly environment with the opportunity to diversify, deal with people at all levels and gain experience.

You will join a friendly team of 5 and be dealing with customers over the phone, dealing with enquiries, and processing orders. You will be able to build relationships with customers and offer and outstanding level of customer service.

This role would suit a confident, switched on candidate with excellent communication skills. They would consider a candidate at graduate level or the equivalent. In return they offer an attractive benefits package, excellent training, and progression and development opportunities in the future.

Key responsibilities

  • Processing customer orders

  • Monitor and investigate queries quickly and efficiently

  • Managing a wide variety of related admin tasks in a fast paced role

  • Liaising with internal departments

  • Problem solving

  • Building relationships with customers

  • Offering an outstanding service to customers

What the employer is looking for:

  • At least 6 months' experience within a customer service role

  • Good intermediate knowledge of MS Word and Excel

  • Ability to work well under pressure and to deadlines

  • Possess natural common sense

  • Attention to detail and strong problem-solving abilities

  • Strong customer service ethic and up-beat, friendly approach

What’s in it for you:

  • Salary: £20k

  • 20 days holiday + your birthday

  • Shut down for Christmas (non-contractual)

  • Pension

  • Medical cover

Hours: Monday to Friday and based on a rotating shift system: 8:00am-4pm, 9:00am-5pm 10am-6:00pm with 1 hour for lunch

Posted: 08/10/2019