Customer Services Coordinator | St Albans | £20k
A brilliant opportunity to join an established international business based in St Albans within a busy and varied customer service role.
The company is a successful family run business based in very modern offices they offer a supportive and friendly environment with the opportunity to diversify, deal with people at all levels and gain experience.
You will join a friendly team of 5 and be dealing with customers over the phone, dealing with enquiries, and processing orders. You will be able to build relationships with customers and offer and outstanding level of customer service.
This role would suit a confident, switched on candidate with excellent communication skills. They would consider a candidate at graduate level or the equivalent. In return they offer an attractive benefits package, excellent training, and progression and development opportunities in the future.
Processing customer orders
Monitor and investigate queries quickly and efficiently
Managing a wide variety of related admin tasks in a fast paced role
Liaising with internal departments
Building relationships with customers
Offering an outstanding service to customers
What the employer is looking for:
At least 6 months' experience within a customer service role
Good intermediate knowledge of MS Word and Excel
Ability to work well under pressure and to deadlines
Possess natural common sense
Attention to detail and strong problem-solving abilities
Strong customer service ethic and up-beat, friendly approach
What’s in it for you:
Hours: Monday to Friday and based on a rotating shift system: 8:00am-4pm, 9:00am-5pm 10am-6:00pm with 1 hour for lunch
20 days holiday + your birthday + a Christmas day off
Shut down for Christmas (non-contractual)