Travel Consultant | St Albans | Up to £30k

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Outstanding opportunity in travel, excellent training and progression, discounts on holiday packages and villas, fantastic salary and bonus potential, growing company, free parking, friendly team and regular social events!

We are recruiting for a Travel Consultant to work for our well established and successful client based in the heart of St Albans!

This company will provide you with the tools, support, and training in order for you to provide a world class customer service, and perform to the best of your ability!

Key responsibilities

  • You will be taking incoming calls from clients, managing customer expectations

  • Working under pressure, meeting deadlines to meet the client’s service level agreements

  • You will analyse problems and provide solutions

  • You will provide the best possible experience across multiple channels including, voice, email, web chat and social networks

  • Confirming web bookings, paying attention to passenger details, and organising travel documentation

  • Providing information about additional products or services, i.e. luggage, transfers, car hire etc.

  • Checking flight invoices discrepancies and time changes and communicating any changes to customers

  • Balance reminders, ensuring any agreed payment plans are adhered to

  • Liaising with our resort teams and assisting them where possible

  • Resolving any pre-departure queries that may arise

  • Handling holiday cancellations and Villa changes, sourcing suitable alternatives

  • Reviewing processes and proactively suggesting improvements

What the employer is looking for:

  • Minimum of 2 years’ recent work history in a customer focused environment, preferably in the travel and tourism industry and contact centre

  • Fun, enthusiastic person with a 'Yes I can’ attitude

  • Very strong negotiation skills

  • You will be able to communicate confidently, written & verbally, with customers

  • You will have a desire to demonstrate your own skills and have the hunger to continually develop!

  • You will be creative, imaginative and have a keen eye for the detail

  • You will be a keen team player willing to support your peers at every opportunity

What’s in it for you?

  • Excellent training and development programme

  • Excellent training and progression

  • Discounts on holiday packages and villas

  • Fantastic salary and bonus potential

  • Growing company

  • Free parking in the centre of St Albans

  • Friendly team and regular social events!

Hours:

  • 37.5 hours a week

  • Working hours are usually around 4:30pm - 12:00am

  • Some weekend work required (one day of the weekend and then have a day off in the week)

You should be flexible during the training period (6 months), when you will be based in the client’s office in St. Albans.

Posted: 13/02/2019

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