Customer Services Executive | St Albans | £20-30k


Outstanding opportunity in travel, excellent training and progression, discounts on holiday packages and villas, fantastic salary and bonus potential, growing company, free parking in the centre of St Albans, friendly team and regular social events!

If you are experienced in a customer services environment this is a fantastic opportunity to join a well-established and independent travel company based in St Albans.

You will be given the opportunity to make your mark in this rapidly expanding company by proving your abilities and eagerness to progress!

Key responsibilities:

  • You will be on-hand to support customers booking experience

  • Utilising multiple communication channels including, calls, web chat, email and social media

  • Providing information on additional products or services, i.e. luggage, transfers, car hire etc.

  • Resolving accommodation changes, sourcing suitable alternatives and communicating with customers

  • Liaising with our resort teams and assisting them where possible

  • Reviewing processes and pro-actively suggesting improvements

What the employer is looking for:

  • At least 2 years’ experience in a customer focused role

  • Experience in handling emails and calls in a fast paced environment

  • You will be a fun, enthusiastic person with a positive attitude

  • Strong team player!

  • You will be creative, imaginative and have a keen eye for the detail

  • A valid, up to date passport

What’s in it for you?

  • The salary is up to £30k, depending on experience, with a further £1.5k bonus potential if you achieve your aims!

  • Excellent training and progression

  • Discounts on holiday packages and villas

  • Fantastic salary and bonus potential

  • Growing company

  • Free parking in the centre of St Albans

  • Friendly team and regular social events!

This is a UK office based role, but occasional overseas travel may be required to view destinations, resorts and villas mainly around the Mediterranean destinations.

Hours: Shift pattern includes some evening work and every other weekend

Posted: 17/12/2018