Operations & Sales Administrator | Hemel Hempstead | £23k-£28k
£23k-£28k salary, 25 days holiday, company contributory pension, and a great company to work for!
A fantastic opportunity for an ambitious and organised individual looking to progress within a successful and growing business performance management company!
We are recruiting for an Operations & Sales Administrator, ideally with previous experience liaising with clients. In a supportive company of 8, you will be providing support to clients within the Human Resources sector to ensure a smooth running 360 psychometric service that delivers on its commitments.
The ideal candidate will have excellent verbal and written communication skills, meticulous attention to detail, a confident and articulate manner, and the ability to build great relationships with clients.
Responding to requests for pricing, free trials and demos by forwarding info or arranging sales calls/meetings
Be the first point of contact for clients requiring software support
Processing reports, checking for any red flags, raising possible issues with clients
Liaising with clients and internal team on projects, to agree deadlines and process details
Daily monitoring of project progress and liaison with client/team to resolve issues
Managing the inbox daily and responding to queries by phone
Managing and monitoring the psychometric service – creating new projects and sending reports
Organising coaching and online video feedback sessions with Associate Consultants, monitoring the booking system
Supporting and training clients in the use of the company’s system
Preparing summary reports of project results for clients
Updating records with prepayments (spreadsheets) and opportunities (on the CRM)
What the employer is looking for:
Ideally 1-2 years’ experience working in a client-focused role, either supporting Account Managers or managing customer relationships
University graduate or great A levels
Confident and articulate manner, with excellent verbal and written communication skills
Natural relationship builder, able to develop relationships at all levels in a business environment
Proficient in Excel, Word, and PowerPoint
Comfortable in dealing with complex detail and ability to work to high levels of accuracy
Excellent relationship building skills including dealing with senior clients over the phone
Passion for development and learning
An interest/ background in HR and psychology would be beneficial
Statistical / analytical skills would be beneficial
What’s in it for you?
Salary of £23k - £28k depending on experience
25 days’ holiday plus bank holidays
Company contributory pension
Growth and development opportunities if flexible and proactive within a small but growing enterprise