Infrastructure Technician | St Albans | up to £40k

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Fantastic benefits including 25 days holiday and a salary of up to £40k! 25 days holiday, private medical and dental insurance, discretionary bonus, Life Assurance, other voluntary benefits such as gym membership, Apple products etc.

You will be joining a company head office in St Albans with a dynamic environment and a unique culture based on reward and recognition!

We have an exciting opportunity for an Infrastructure Technician to join a growing and profitable business, providing 1st and 2nd line technical support to external facilities, working with the wider Infrastructure and Development teams to design and implement enhancements through increased use of Cloud technology.

Key responsibilities:

  • Support existing field users, data centre and wider network infrastructure through a combination of issue resolution and planned enhancements

  • Support efficient operations and service desk processes including incident troubleshooting, resolution and escalation

  • Develop/maintain processes and documentation for the technology team and user community

  • Training users and providing effective communication to the business

  • Interrogate and troubleshoot systems across hardware, network and software layers

  • Design and configure/implement quality technical solutions

  • Execute projects identified to simplify and enhance the current Infrastructure through future proofing solutions

  • Document requirements and work with the Infrastructure and Development teams to define and implement technical enhancement or new technical solutions

  • Create, execute and manage project schedules as necessary to meet evolving business needs/requirements

What the employer is looking for:

  • At least 4-5 years’ experience in a 1st or 2nd level infrastructure support role

  • Good knowledge of service desk processes and procedures

  • Extensive knowledge and experience covering IT Infrastructure Technology Hardware and Software layers (installation, configuration, troubleshooting and maintaining)

  • You will have the technical capabilities necessary for engaging, influencing and enabling the companies technology to achieve company, project and team-related goals

  • Capable of working independently and as part of a wider team to identify issues

  • Collaborate effectively and propose/implement effective solutions

  • Confident and autonomous support of systems/applications/process/people

  • Strong teamwork skills in technical/non-technical context

  • Efficient prioritisation, execution, planning and time management

  • Understanding of networks and infrastructure management, server management and service desk management

What’s in it for you?

  • Salary: up to £40k, depending on experience

  • Excellent training and experience working for a hugely successful growing company

  • Excellent benefits including 25 days holiday, private medical and dental insurance, discretionary bonus, Life Assurance, other voluntary benefits such as gym membership, Apple products etc.

Posted: 01/03/2019

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