Customer Service Finance Administrator | St Albans | £20k-£23k
A friendly and relaxed Financial Services company based in St Albans are looking for a Customer Service Administrator to join a friendly and welcoming team.
This is a busy and interesting role where you will be processing administration and dealing with customers over the phone.
You will be based within a modern office centrally located and in easy reach of the town centre.
The company offer excellent opportunities for development and progression in the future.
Providing a first-class service to clients in response to enquiries or instructions by telephone
Deal with correspondence to and from clients as necessary
Process general administration, account amendments and new business inputting
Work as part of a team, assist colleagues if directed
Comply with legislative and regulatory requirements, e.g. data protection, money laundering, FCA rules, treating customers fairly
Deal politely with clients on the telephone and escalate any difficult conversations to the Team Leader as necessary
Achieve and succeed service standards on call answering and missed calls
What the employer is looking for:
1-2 years’ experience within Financial Services industry
Minimum qualifications of GCSE standard or equivalent
Experience of at least 1 year within administration
Good interpersonal, organisational and communication skills
Ability to work to tight deadlines in a pressurised and fast-moving environment
Ability to adapt to change with a flexible approach
Strong communicational skills and good attention to detail
Proficient in Microsoft Excel and Word
What’s in it for you:
Salary: £20k to £23k
Hours: Monday to Friday 9 – 5.30
20 days holiday which rises with length of service
Friendly and welcoming team