Customer Service Finance Administrator | St Albans | £20k-£23k


A friendly and relaxed Financial Services company based in St Albans are looking for a Customer Service Administrator to join a friendly and welcoming team.

This is a busy and interesting role where you will be processing administration and dealing with customers over the phone.

You will be based within a modern office centrally located and in easy reach of the town centre.

The company offer excellent opportunities for development and progression in the future.

Key Responsibilities:

  • Providing a first-class service to clients in response to enquiries or instructions by telephone

  • Deal with correspondence to and from clients as necessary

  • Process general administration, account amendments and new business inputting

  • Work as part of a team, assist colleagues if directed

  • Comply with legislative and regulatory requirements, e.g. data protection, money laundering, FCA rules, treating customers fairly

  • Deal politely with clients on the telephone and escalate any difficult conversations to the Team Leader as necessary

  • Achieve and succeed service standards on call answering and missed calls

What the employer is looking for:

  • 1-2 years’ experience within Financial Services industry

  • Minimum qualifications of GCSE standard or equivalent

  • Experience of at least 1 year within administration

  • Good interpersonal, organisational and communication skills

  • Ability to work to tight deadlines in a pressurised and fast-moving environment

  • Ability to adapt to change with a flexible approach

  • Strong communicational skills and good attention to detail

  • Proficient in Microsoft Excel and Word

What’s in it for you:

  • Salary: £20k to £23k

  • Hours: Monday to Friday 9 – 5.30

  • 20 days holiday which rises with length of service

  • Life Assurance

  • Sickness cover

  • Excellent training

  • Social events

  • Friendly and welcoming team

  • Career progression

Posted: 4/10/2019