Customer Service Manager | Luton | £25k-£30k
If you are experienced in a customer services environment, at supervisory or management level, this is a fantastic opportunity to join an exciting and growing company based in Luton.
The salary is £25k-£30k depending on experience, with added benefits including 20 days holiday (rising in length of service) and discretionary bonus.
In order to be considered, you will need to have at least 3 years’ experience in a customer service supervisory/management position, coupled with experience in varied communication methods including phone, live chat and social media.
Oversee a small team of customer service advisors
Assist in the recruitment and training of all new team members
Assist and oversee any complex customer service issues
Manage rotas and required shift patterns
Manage the live chat and social media functions in order to maximise sales
Communicate with internal departments to ensure smooth processing and delivery deadlines are met
What the employer is looking for:
Minimum 3 years’ customer service supervisory/management experience
Knowledge/experience of online ordering processes - preferred
Good organisational skills and great attention to detail
Excellent communicator - both written and verbal
Flexible with a ‘can-do’ attitude
Proactive problem solving ability and target driven
Confident with Excel
What’s in it for you?
Salary: £25k-£30k, depending on experience
20 days holiday (rising in length of service)
Hours: Monday to Friday, 9am-5:30pm