Customer Service Advisor | Luton | Competitive salary!
Competitive salary, 20 days holiday (rising to 25 after length of service) plus your birthday off, discounts, modern beautiful offices and a great place to work!
Would you love an opportunity to prove your passion for customer service within a role where you can grow and develop, working for a successful, well-known brand?
We are currently recruiting for a Customer Service Advisor to join our lovely client, based in Luton.
You will be joining a busy, lively department who are determined and genuinely passionate in delivering exceptional customer service. They are seeking someone who is like-minded and enjoys working in a fast-paced role with the ability to manage multiple requirements with a confident approach.
This is a highly respected brand who manufacture and sell luxury goods. This is a fantastic opportunity to prove your skillset and capabilities within a hugely successful, growing business and supportive environment.
Web and mail order fulfilment – including taking payment or orders over the phone
Collating of all web orders placed
Checking payments and orders, ensuring any fraudulent activity is dealt with appropriately
Despatch of all orders within required time frame of 3-5 working days maximum
Liaison with web team to ensure that trends/customer comments/buying trends are fed back
Monitoring live chat as necessary
Assist with all customer queries from order enquiries, faulty goods, returns, complaints, info and personal shopping
Resolving all queries in appropriate time frame to a satisfactory result for customer and company
Administration of customer returns, refunds, exchange or replacement
Collating information and reporting monthly figures
What the employer is looking for:
Excellent customer service skills and able to demonstrate through past experience
Comfortable in upselling or suggesting other products when speaking with customers
Minimum GCSE education, with grade C or above in Maths and English
Excellent communication skills, both written and verbal
Confident, open minded and not afraid to share your vision or challenge others
Passionate and driven in order to exhibit high levels of customer service whilst also up-selling
Team focused – able to be flexible and adaptable to change
A logical and meticulous working style is essential in order to stay organised and identify errors or ways to improve
Great attention to detail
What’s in it for you?:
Hours: Monday to Friday, 9am–5:30pm
20 days holiday (rising to 25 after length of service) plus your birthday off
Modern beautiful offices and a great place to work!