Customer Service Advisor | Luton | Competitive salary!


Competitive salary, 20 days holiday (rising to 25 after length of service) plus your birthday off, discounts, modern beautiful offices and a great place to work!

Would you love an opportunity to prove your customer service skills within a role where you can grow and develop, working for a successful, well-known brand?

We are currently recruiting for a Customer Service Advisor to join our lovely client, based in Luton.

You will be joining a busy, lively department who are determined and genuinely passionate in delivering exceptional customer service. They are seeking someone who is like-minded and enjoys working in a fast-paced role with the ability to manage multiple requirements with a confident approach.  

This is a highly respected brand who manufacture and sell luxury goods. This is a fantastic opportunity to prove your skillset and capabilities within a hugely successful, growing business and supportive environment.

Key responsibilities:

  • Web and mail order fulfilment

  • Collating of all web orders placed

  • Checking payments and orders to ensure any fraudulent activity is dealt with appropriately

  • Despatch of all orders within company time frame of 3-5 working days if not before

  • Taking payment or mail orders over the phone

  • Weekly reporting of sales, unit movement and YOY comparison

  • Liaison with web team to ensure that trends/customer comments/buying trends fed back into future planning

  • Monitoring live chat as necessary

  • Ensuring the web warehouse is tidy and holding the correct stock at all times

  • Assist with all customer queries from order enquiries, faulty goods, returns, complaints, info and personal shopping

  • Resolving all queries in appropriate time frame to a satisfactory result for customer and company

  • Ensure customer feedback is communicated to the appropriate channels within the business

  • Administration of customer returns, refunds, exchange or replacement

  • Collating information and reporting monthly figures

What the employer is looking for:

  • Minimum GCSE education, with grade C or above in Maths and English

  • Able to demonstrate your love for customer service through your past experiences

  • Open minded person who isn’t afraid to share their vision or challenge others

  • Passionate and driven in order to exhibit high levels of customer service whilst also up-selling

  • Able to use your intuition to prepare for the unpredictable, to effectively solve problems

  • Team focused – able to be flexible and adaptable to change

  • A logical and meticulous working style is essential in order to stay organised and identify errors or ways to improve

  • Excellent communication skills, both written and verbal

  • Great attention to detail

  • Positive attitude

What’s in it for you?:

  • Competitive salary

  • 20 days holiday (rising to 25 after length of service) plus your birthday off

  • Discounts

  • Modern beautiful offices and a great place to work!

Hours: Monday to Friday, 9am–5:30pm