Account Manager | St Albans | £25k - £30k
An exciting and very successful marketing and communications agency, are looking for an Account Manager to promote their fantastic services across digital, audio, social media and events for nationwide shopping centres and retail parks.
The company offer a bright, fun, and exciting working environment, and a great social dynamic!
Alongside talking to potential new clients, there will be a large element of engaging with existing clients, not just to maintain the current service, but also to grow and develop those relationships by identifying and upselling new opportunities.
Working closely with the delivery team of event managers, copywriters, audio production engineers and digital designers, you will be part of a team that brainstorms fresh ideas, highlights any possible service issues, and ensures that clients’ needs are met.
You will need to be confident in developing relationships, with excellent communication and presenting skills, selling a wide range of marketing products and able to ask the client the right questions to ensure the brief is clearly delivered to the team.
This is a fantastic opportunity - your work will impact not just the clients, but their landlords, retail clients, day-to-day customers and shoppers.
Developing new relationships with shopping centre clients and their retailers
Growing established client accounts through sales of additional marketing services
Manage and own customer prospecting data (CRM), organising lists and sourcing new data opportunities where appropriate
Lead on auditing customer experience, considering all customer touch points along the journey
Maintaining relationships with key stakeholders and suppliers
Producing and working on internal and external sales materials including: client presentations, audit summaries and exhibition collateral
Ensuring company products and services are effectively promoted and branded
Help with team idea generation, developing and facilitation of marketing campaigns across shopping centre digital assets: email, social media and websites
Assisting with Event Management, with occasional onsite work for clients
What the employer is looking for:
A minimum of 2-3 years’ experience in a similar role, ideally from a marketing agency
Degree education is preferable
Confident communication skills with the ability to liaise with stakeholders at all levels
A 'can do’ attitude and proactive approach
Must be outgoing and energetic
Managing deadlines and customer needs
Creative problem-solving abilities
Flexibility and ability to multi-task
Strong verbal and written communication skills
Excellent organisational skills and attention to detail
A genuine passion for shopping!
What’s in it for you?
Salary: £25k - £30k
20 days holiday + bank holidays
Company contributory pension scheme
Casual dress code
Free breakfast and snacks available throughout the day