Sales Administrator | Hatfield | £20k-£25k

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This is an excellent opportunity to work for a dynamic and global organisation with the potential to grow, develop and progress.

Working in a team of 3 within lovely large open plan offices, you’ll be joining a fun but hardworking team and a great company who offer many perks!

You’ll be responsible for processing customer purchase orders efficiently and in a timely manner, acting as the main telephone point of contact in the department - both inbound and outbound - striving for excellent customer service levels at all times. Great attention to detail and a personable enthusiastic approach is key in this position.

Key Responsibilities:

  • Order processing using SAP and applying correct discounts

  • Handling of incoming telephone enquires

  • Stock checking / stock chasing / price checks

  • Administration and authorisation of returns of faulty / non-faulty products

  • Dealing with picking errors/ damages / invoice queries / credits

  • Administration of special discount forms

  • Booking customers onto training courses / invoicing / reporting

  • Raising stock and non-stock purchase orders

  • Support to the external sales team

  • Monthly collection of sale data from internal and external source

  • Monthly sales reporting to the division of individual progress vs plan

Person Specific:

  • Customer service experience is essential, SAP experience desirable

  • Good Excel skills

  • IT Literate and competent user of Microsoft packages

  • Excellent attention to detail and organisation skills

  • Excellent time management, multitasking skills and ability to meet deadlines

  • Ability to use own initiative

  • Personal attributes: self-motivated, attentive, patient, professional, goal orientated, productive, personable, optimistic and persuasive

  • Empathetic and able to read customers

  • Willingness to learn and strive for continuous improvement

  • Responsive and reactive when presented with surprises/challenges

Salary: £20k - £25k

Benefits:

  • Health care and dental insurance schemes, subsidised canteen, pension scheme, sports & Social Club scheme, option to join local gyms at reduced membership fees, 22 days holiday (increases by a day each year of service until it reaches 27 days), free car parking on site

Posted: 13/09/2019

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