Customer Service Administrator | St Albans | up to £25k
Expanding company, competitive salary, potential to progress, 20 days annual leave plus bank holidays, free parking, pension, private medical insurance, lovely open plan offices!
We are currently recruiting for a Customer Service Administrator to join our friendly and growing client based in central St Albans.
Joining a friendly team of 4 and reporting to the Customer Service Manager, you will be responsible for the efficient handling of all customer enquiries and complaints in an efficient and timely manner. You will be dealing with customers at various site locations across the UK, helping with any issues and managing accordingly, liaising with the relevant area managers to resolve appropriately.
If you love customer service and want to work for an exciting, expanding company, with great potential to grow with them, this is the opportunity for you!
Answer telephone calls promptly and direct/action appropriately
Respond promptly to customer enquiries via email and telephone
Handle all customer complaints and maintain the shared log
Direct complaints and unresolved issues to the appropriate teams
Work with the Area and Regional Managers to resolve customer complaints
Monitor and provide feedback on the efficiency of the customer service process
Meet/greet guests, providing refreshments etc.
Assist with meeting room bookings
Assist and cover other Company Administrators as required - particularly during busy periods and periods of annual leave
What the employer is looking for:
At least 2 years’ experience in a similar customer focused position
Confident communication skills, both verbal and written - able to communicate at all levels
Supervisory experience would be advantageous
Excellent organisational skills with the ability to prioritise tasks and work to deadlines
Ability to achieve targets whilst maintaining accuracy
Ability to develop positive working relationships with colleagues and external contacts
Rational decision making and judgement
Computer literate including MS Office including Excel
Flexible, adaptable and keen to learn
What’s in it for you?
Salary: up to £25k
Fantastic training and potential to progress
20 days annual leave plus bank holidays
Private medical insurance
Lovely open plan offices!
Hours: Monday to Friday, 9am-5pm