Customer Service Administrator | St Albans | £20k-£22k


An exciting opportunity has arisen within an established and successful business based in St Albans who are leading designers and manufacturers of stunning products which they supply into retailers such as John Lewis and Laura Ashley.

Full training will be given for this busy and varied role within their friendly, supportive team. You will be using your excellent customer service skills in a supportive and friendly working environment.

This role would suit candidates with at least 6 months’ customer service experience or graduates looking for an opportunity to kick start a fantastic career.

The role will include:

  • Dealing with existing and new customer’s incoming calls and emails

  • Processing customer orders received by phone and email

  • Produce and follow up customer quotations

  • Stock control and ordering components

  • Showroom appointments – face to face selling with retailers, property developers, designers, architects

  • Liaison with the factories to ensure orders are on time and customer deadlines are met

  • Invoicing customer orders and taking payment on proforma orders

What the employer is looking for

  • Customer Service experience

  • Excellent telephone manner

  • Excellent communication skills

  • Excellent organisation skills

  • Excellent computer skills (word, excel, outlook)

  • Ability to meet deadlines and cope under pressure

  • Smart appearance

  • Ability to work on their own and as part of a team

  • Punctual

  • Outgoing and easy to approach

What’s in it for you?

  • Salary: £20k - £22k depending on experience

  • Hours: Monday to Friday 9-5.30

  • Free Parking

  • Friendly and busy environment

Posted: 20/06/2019