Helpdesk Coordinator | St Albans | £20k-£23k

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A well-respected and well-established company based in St Albans are looking for a Helpdesk Coordinator to join their friendly and close knit Facilities Maintenance team.

This is a busy and fast paced position that offers great training and progression opportunities!

You will be responsible for managing helpdesk jobs, prioritising and dealing with them from start to finish.

Hours - Mon-Fri 8.30am-5.30pm

Key responsibilities:

  • Answering calls from clients requesting services

  • Log jobs and input data to the company database

  • Manage existing jobs, prioritising as appropriate

  • Ensure KPI’s are maintained at 95% or higher

  • Chase subcontractors for completion paperwork

  • Prepare weekly accounts for invoicing and assist invoicing clerk as required

  • Generate quotes when required

  • Develop business with existing client base and also assist the contracts manager in the development of new business opportunities

What the employer are looking for:

  • At least 1 years’ experience within a similar scheduling role

  • Ability to communicate in a friendly, helpful and professional manner

  • Be resourceful and adopt a problem-solving attitude

  • Ability to work effectively in a team as well as using your own initiative

  • Good time management skills

What’s in it for you?

  • Salary £20-£23k depending on experience

  • Great training and progression opportunities

  • Free parking

  • Social outings!

Hours - Mon-Fri 8.30am-5.30pm

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