Office Administrator | Redbourn | up to £21k
We are looking for a bright and enthusiastic candidate to join an interesting and innovative travel-based company based in Redbourn.
This role plays a key part in the company of 13, assisting with varied requirements to ensure the business runs smoothly. The position offers a great mix of accounts, administration and customer service focused responsibilities, so they’re looking for someone who loves variety and is comfortable in prioritising and no day ever being the same!
This is a great opportunity to join a friendly and inclusive team environment with opportunity to learn and develop further. Full training will be given in exchange for your interest and enthusiasm.
Liaising with hotel accounting, sales and reservation offices
Liaising with direct clients, tour operators and travel agents throughout Europe & Asia
Answering incoming calls
Taking credit card payments
Dealing with rate queries and underpayments
Working on Xero and reconciling for month end
Invoicing hotels and operators
Paying hotels and suppliers when required
Chasing tour operators for payment of bookings due
Logging payments received on internal system
Banking and petty cash
Managing utility bills and renewals
Assisting with reservations to cover any team absences
Assisting with testing the online system
Reporting any system bugs and investigating with a proactive approach
Sending and documenting any communications internally and externally to advise of any updates/issues
Customer service requirements, including responding to raised tickets remotely when required
Liaising with developer
What the employer is looking for:
Upbeat and confident personality with great motivation to learn!
Experience within accounts or administration and customer service focused positions
Confident in all Microsoft programs including Excel, Word, Outlook
Experience with accounting software is preferable
Great organisational skills and ability to prioritise
Excellent telephone manner
Ability to stay calm when dealing with difficult situations
Ability to work as a team and also independently
Ability to pick up procedures quickly
What’s in it for you?
Salary up to £21k
Welcoming, friendly and social team – a happy place to work!
Hours: Monday to Friday, 9am - 5:30pm