1st Line Support Assistant | St Albans | up to £25k


Rapidly expanding company, company pension scheme, discounts of popular branded clothing! This is an exciting time to join this established company as they continue to grow!

Our successful client are looking for a 1st Line Support Assistant based in St Albans. You will report to the IT Manager, providing reactive and proactive configuration, software, and hardware support. You will become a key player amongst the team as they continue to expand.

You will use your cross-functional knowledge to work alongside the reactive and proactive team members, supporting them with system and user issues and design preventative measures.

 What the client are looking for:

  • Previous experience with a managed service provider

  • Daily checks of equipment and services.

  • Troubleshoot and support day-to-day support calls.

  • Logical thinking and problem solving

  • Document and Record all support cases, user guides and general IT administration

  • Using remote support tools to connect to user machines

  • To engage and have excellent client handling abilities and telephone manner.

  • After hours support where needed (weekly rotation within IT team members)


Key Skills needed:

  • Windows 10: setup administration and support, also MS Updates

  • Server 2012: ADDC, Group Policy and general administration, also MS Updates

  • Office 365:setup administration and support

  • Hyper-V: Knowledge and experience

  • Networking: understand and support all sections of TCP/IP, LAN, WAN, vLANs, connectivity

  • Veeam Backup Software: general administration

Additional Components to increase chances of interview!

  • CCNA/CompTIA N+ (Desirable)

  • Microsoft Certifications (Desirable)

  • Windows Server 2012 experience and support with proven details for the interview

  • MS Office 365 experience and support with proven details for the interview

  • ITIL with proven details for the interview

  • Prince2 with proven details for the interview

  • Full UK Driving License

  • Ideally living within 15 miles of St Albans City Railway Station.

What’s in it for you?

  • Salary: up to £25k

  • Smart casual dress code

  • Company pension scheme

  • Rapidly expanding company poised for an impressive 2019!

  • Discounts on popular brands

Hours: Mon-Thurs 8.45am-5pm, Fri 8.45am-4pm

Posted: 13/09/2019