1st Line Support Assistant | St Albans | up to £25k
Rapidly expanding company, company pension scheme, discounts of popular branded clothing! This is an exciting time to join this established company as they continue to grow!
Our successful client are looking for a 1st Line Support Assistant based in St Albans. You will report to the IT Manager, providing reactive and proactive configuration, software, and hardware support. You will become a key player amongst the team as they continue to expand.
You will use your cross-functional knowledge to work alongside the reactive and proactive team members, supporting them with system and user issues and design preventative measures.
What the client are looking for:
Previous experience with a managed service provider
Daily checks of equipment and services.
Troubleshoot and support day-to-day support calls.
Logical thinking and problem solving
Document and Record all support cases, user guides and general IT administration
Using remote support tools to connect to user machines
To engage and have excellent client handling abilities and telephone manner.
After hours support where needed (weekly rotation within IT team members)
Key Skills needed:
Windows 10: setup administration and support, also MS Updates
Server 2012: ADDC, Group Policy and general administration, also MS Updates
Office 365:setup administration and support
Hyper-V: Knowledge and experience
Networking: understand and support all sections of TCP/IP, LAN, WAN, vLANs, connectivity
Veeam Backup Software: general administration
Additional Components to increase chances of interview!
CCNA/CompTIA N+ (Desirable)
Microsoft Certifications (Desirable)
Windows Server 2012 experience and support with proven details for the interview
MS Office 365 experience and support with proven details for the interview
ITIL with proven details for the interview
Prince2 with proven details for the interview
Full UK Driving License
Ideally living within 15 miles of St Albans City Railway Station.
What’s in it for you?
Salary: up to £25k
Smart casual dress code
Company pension scheme
Rapidly expanding company poised for an impressive 2019!
Discounts on popular brands
Hours: Mon-Thurs 8.45am-5pm, Fri 8.45am-4pm