Customer Service Assistant Team Leader | Croxley Green | £35k


We are recruiting for a Customer Service Assistant Team Leader to join a well-established company based in Croxley Green. Team members are viewed as the company’s biggest asset and you will be treated as a member – not just an employee. You will be offered the opportunity to build an international career within a leading global company!

This role is offering a salary of up to £35k with fantastic benefits and excellent training and development programmes.

The successful candidate will be joining a friendly team, within a supportive environment which is fast paced, lively and fun. The atmosphere is informal but professional!

As an Assistant Team Leader in operations, your role will be pivotal in optimising service to customers as well as the development and performance of staff. The role will encompass either or both of two key elements Service Delivery and People Management.

Key Responsibilities

  • Your role will be pivotal in optimising the service received by customers, as well as the development and performance of the team

  • Allocation of workload to team members

  • Supporting and deputising for management by providing operational excellence

  • Identifying root causes of process issues and managing resolutions

  • Working on key process improvement projects

  • Handling and solving of operational incidents and complaints

  • Performance management of team members

  • Working with the training manager to develop high impact training for the team

What the client is looking for:

  • At least 3-5 years people management experience within a customer service role

  • Finance industry experience desirable

  • Exceptional relationship management skills

  • Strong analytical skills and affinity for data

  • Positive and flexible outlook

  • Flexible and adaptable to meet the needs of the business

What’s in it for you:

  • Salary – up to £35k depending on experience

  • Hours – Mon-Fri 9am-5pm

  • Benefits - 25 days paid annual leave (plus public holidays), non-contributory pension scheme, Training and Development programmes, Health and Wellbeing Programmes: subsidised gym membership, cycle to work scheme, annual flu vaccination, weekly fruit deliveries, end of month lunch provided, sporting activities and challenges. Healthcare: Private Medical Insurance, Life Assurance, Permanent Health Insurance and Employee Assistance Programme. Community Involvement: two volunteering days per year. Voucher Schemes: childcare, eye care and shopping vouchers schemes. Free parking and free local bus pass!

Posted: 4/10/2019