Customer Service Advisor | Hatfield | £18k-£20k


Excellent benefits including FREE gym membership for yourself and family, Product Discounts, Childcare Vouchers, Cycle 2 Work, Pension, Health insurance, Discounted holidays, Shopping vouchers and much more!

Do you have a passion for fitness and customer service?

Would you love to work in the leisure industry in a busy and vibrant office-based role where you can earn extra money through bonuses?

Read on as this could be the role for you…

A local and prestigious leisure company are looking for a passionate and committed customer service professional to work within their head office in a fun and friendly team of 14.

The company offer excellent ongoing training and future promotion opportunities as well as an impressive benefits package which includes free gym membership for you and a family member.

You will be interacting with and building relationships with existing members, offering a high level of customer service retaining members.

We are looking for someone who has a confident telephone manner who enjoys speaking to customers over the phone.

Key responsibilities:

  • Outbound calls liaising with members

  • Enhance the member experience by ensuring they are on the most appropriate membership package

  • Liaise with your Line Manager, General Managers and Support teams to deliver a consistent and positive approach to the retention of customers

  • Contact customers regarding account queries

What the employer is looking for:

  • Excellent telephone manner and communication skills

  • Office based customer service experience

  • Great team player

  • Good understanding of MS Office including Outlook, Excel and Word

  • Positive, flexible and adaptable attitude

  • A natural problem solver

What’s in it for you?

  • Salary: £18k-£20k + up to 20% commission per annum

  • FREE gym membership for yourself and family

  • Product Discounts

  • Childcare Vouchers

  • Cycle 2 Work

  • Pension, Health insurance

  • Discounted holidays

  • Shopping vouchers and much more!

Hours: Mon - Thu 9.00am until 8.00pm (on a shift basis within those times), Fri 9.00am - 6.00pm, One Sat every 4 weeks 9.00am - 5.00pm with 1 hour for lunch.

Posted: 20/09/2019