Membership Services Administrator | Hatfield


Excellent benefits including FREE gym membership for yourself and family, Product Discounts, Childcare Vouchers, Cycle 2 Work, Pension, Health insurance, discounted holidays, shopping vouchers and much more!

We are recruiting for a Membership Services Administrator to join a successful company with lovely office surroundings based in Hatfield! You will be working in a fast paced and vibrant environment!

You will receive ongoing training within this role, with continued opportunity for progression!

Key responsibilities

  • To assist in the membership administration of the companies membership and bookings databases in order to maintain accuracy of the database in terms of membership count, financial transactions, term and notice period adherence, membership queries and requests

  • Managing central membership administration using the company database, including the use of basic excel

  • Ensure that all aspects of members administration are carried out accurately and efficiently

  • Act as a main point of contact for members and staff regarding the administration of memberships for UK and European clubs

  • Helping to ensure retention targets are achieved by actively promoting the benefits of the memberships and seeking ways to improve the member experience

  • Ensure that all members’ information is kept up to date, including accurate personal details and bank details.

  • Engage with all members during the first month of joining in line with excellent customer service and member satisfaction

What the employer is looking for:

  • Excellent Customer Interpersonal Service skills

  • Numerate, with good Knowledge of Microsoft Excel.

  • Ability to use own initiative and manage own workload.

  • Team player!

  • Experience of membership database systems.

  • Experience working in a fast paced environment.

  • Excellent communicator, both written and verbal

  • A passion for succeeding with a desire to progress!

  • Enthusiastic; you will enjoy a challenges

What’s in it for you?

  • FREE gym membership for yourself and family

  • Product Discounts

  • Childcare Vouchers

  • Cycle 2 Work

  • Pension

  • Health insurance

  • Discounted holidays, shopping vouchers and much more!

Hours - 35 hours per week between; Mon-Thurs 8am-8pm, Fri 8am-6pm on a shift system.

Posted: 26/02/2019