Customer Services Coordinator | Hatfield | £23k
Established company in brand new, modern offices! Excellent training, friendly and supportive team!
Excellent salary and holidays rising to 25.
We are currently recruiting for a Customer Services Coordinator to join our successful and established client based in Hatfield. You will be responsible for managing key clients, accountable for ensuring the process flows smoothly from start to finish. Your role will be pivotal as you multi-task managing many different requests simultaneously.
You will be joining a supportive and friendly team, responsible for providing a high standard of customer service, ensuring customers are updated and informed on their order status while creating and maintaining good working relationships.
Ensure excellent communications with customers, team members and all internal departments to ensure orders are processed correctly and efficiently.
Day to day contact with clients regarding status, managing queries and questions
Allocate orders through the distribution process
Investigate and log all delivery issues, problem solving to maximise efficiency
Liaising with all departments to ensure smooth workflows through the business
Ensure the despatch of returns to customers on a regular basis
What the employer is looking for:
At least 6 months' experience within a customer service role
Fantastic communication skills both written and verbal
Good intermediate knowledge of MS Word and Excel
Ability to work well under pressure and to deadlines
Possess natural common sense
Attention to detail and strong problem solving abilities
Strong customer service ethic and up-beat, friendly approach
This is a great opportunity offering a varied role with responsibility for your own clients and excellent training
The company offer excellent training within a buddying and mentored system
What’s in it for you?
Salary: £23k per annum
Brand new, beautiful open plan offices!
Ongoing training and support
You will be working within an up-beat, friendly environment!
Be part of the next growth phase
Hours: Monday to Friday and based on a rotating shift system: 8:00am-4:30pm, 9:00am-5:30pm, 9:30am-6:00pm