Customer Services Coordinator | Hatfield | £23k


Established company in brand new, modern offices! Excellent training, friendly and supportive team! 
Excellent salary and holidays rising to 25.

We are currently recruiting for a Customer Services Coordinator to join our successful and established client based in Hatfield. You will be responsible for managing key clients, accountable for ensuring the process flows smoothly from start to finish. Your role will be pivotal as you multi-task managing many different requests simultaneously.

You will be joining a supportive and friendly team, responsible for providing a high standard of customer service, ensuring customers are updated and informed on their order status while creating and maintaining good working relationships.

Key Responsibilities:

  • Ensure excellent communications with customers, team members and all internal departments to ensure orders are processed correctly and efficiently.

  • Day to day contact with clients regarding status, managing queries and questions

  • Allocate orders through the distribution process

  • Investigate and log all delivery issues, problem solving to maximise efficiency

  • Liaising with all departments to ensure smooth workflows through the business

  • Ensure the despatch of returns to customers on a regular basis

What the employer is looking for:

  • At least 6 months' experience within a customer service role

  • Fantastic communication skills both written and verbal

  • Good intermediate knowledge of MS Word and Excel

  • Ability to work well under pressure and to deadlines

  • Possess natural common sense

  • Attention to detail and strong problem solving abilities

  • Strong customer service ethic and up-beat, friendly approach

  • This is a great opportunity offering a varied role with responsibility for your own clients and excellent training

  • The company offer excellent training within a buddying and mentored system

What’s in it for you?

  • Salary: £23k per annum

  • Brand new, beautiful open plan offices!

  • Ongoing training and support

  • You will be working within an up-beat, friendly environment!

  • Be part of the next growth phase

 Hours: Monday to Friday and based on a rotating shift system: 8:00am-4:30pm, 9:00am-5:30pm, 9:30am-6:00pm

Posted: 27/09/2019