Customer Service Coordinator

Harpenden, 20-22k

Great salary and annual bonus, free parking, central location, regular social events, excellent training and progression opportunities, friendly and supportive team!

We are currently recruiting for a Customer Service Coordinator to join a dynamic and expanding company based in Harpenden, where you will become a key player as they continue to grow.

You will be responsible for customer support over the telephone and email, ensuring breakdowns and routine maintenance visits are organised and coordinated to provide the client with a first class experience.

You will receive ongoing training and support so you can develop, and really make the role your own!

Key responsibilities:

•    First point of contact on the helpdesk, liaising with clients via phone and email, taking details of each requirement
•    Coordinating engineers’ time to ensure that breakdowns are cleared swiftly and routine maintenance is planned into their diaries efficiently
•    Closing jobs on the system on completion so invoicing can be generated monthly
•    Liaising with clients to follow up on completed jobs to ensure customer satisfaction
•    Managing and coordinating stock required by the field team
•    Supporting the Operations Director in coordinating installations, customer feedback, site visits, and generating reports from the database

What the client are looking for:

•    You will enjoy liaising with clients, and providing an excellent service
•    Positive, upbeat and friendly approach in order to fit in with a like-minded and sociable team
•    Time management, can prioritise a busy workload
•    Confident communication skills, good written and spoken English
•    Great attention to detail
•    Team player, but also able to work on your own initiative
•    Ability to stay calm and measured under pressure

What’s in it for you?

•    Salary: £20k - £22k + 10% bonus!
•    Fantastic training with huge potential to grow and progress
•    Friendly, inclusive environment
•    25 days holiday + bank holidays, with the option of buying up to 5 extra days!
•    Quarterly social events
•    Nest pension
•    Free parking

Hours: Monday to Friday, 9am-5.30pm

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