Customer Service Administrator

St Albans, 18k-21k

Great salary + bonus, brand new offices in the heart of St Albans, multi-functional role, fantastic training, progression, buddy up system, supportive team, you’ll be the ‘go to’ person for your key clients, this is a great next career move into an office based role!

We are recruiting for a Customer Service Administrator to join a successful, well established company!

If you have experience within a customer service role, this could be a great next step!

Or, alternatively, if you are currently working in retail or hospitality, this could be an excellent career move into an office based role.

Working in a great team, you’ll be supported by your colleagues and initially buddy-up with an experienced member.

In this role you will take responsibility for your clients, managing queries and enquiries, and maintaining contact at every step of the process.

You will receive full training in return for your customer service experience, "can do" attitude and friendly team approach. There is a real potential to progress in this role!

Key Responsibilities:
•    Acting as a pivotal role between the client and the customer
•    Maintaining contact with your clients, informing them of the continual progress of their account
•    Maintaining the system and updating the related administration at all times
•    Monitoring any issues, escalating concerns
•    Working in a fast paced environment making decisions on a daily basis
•    Problem solving
 

Salary: £18- £20k basic + 5% bonus - £21k

Hours: Mon - Fri, 09:00 - 17:30 

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