Customer Service Administrator

St Albans, 25k

We are currently recruiting for a Customer Service Administrator to join our friendly and growing client based in central St Albans. They operate in lovely, open plan offices with free parking!

Joining a friendly team of 4, you will be responsible for the efficient handling of all customer enquiries and complaints in an efficient and timely manner. You will be dealing with customers at various site locations across the UK, via telephone and email, helping with any issues and managing accordingly, liaising with the relevant area managers to resolve appropriately.

If you love customer service and want to work for an exciting, expanding company, with great potential to grow with them, this is the opportunity for you!

Key Responsibilities:
•    Answer telephone calls promptly and direct/action appropriately
•    Respond promptly to customer enquiries via email and telephone
•    Handle all customer complaints and maintain the shared log
•    Direct complaints and unresolved issues to the appropriate teams
•    Work with the Area and Regional Managers to resolve customer complaints
•    Monitor and provide feedback on the efficiency of the customer service process
•    Meet/greet guests, providing refreshments etc.
•    Assist with meeting room bookings
•    Assist and cover other Company Administrators as required - particularly during busy periods and periods of annual leave

Person Specific:
•    At least 2 years’ experience in a similar customer focused position
•    Confident communication skills, both verbal and written - able to communicate at all levels
•    Excellent organisational skills with the ability to prioritise tasks and work to deadlines
•    Ability to achieve targets whilst maintaining accuracy
•    Ability to develop positive working relationships with colleagues and external contacts
•    Rational decision making and judgement
•    Computer literate including MS Office including Excel
•    Flexible, adaptable and keen to learn

Salary: £25k

Hours: Monday to Friday, 9am-5pm

Benefits: 20 days annual leave plus bank holidays, free parking, pension, private medical insurance

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