Customer Service Advisor

Luton, 16k-20k

Would you love an opportunity to prove your customer service skills within a role where you can grow and develop, working for a successful, well-known brand?

We are currently recruiting for a Customer Service Advisor to join our lovely client, based in central Luton.

You will be joining a highly respected company who manufacture and sell a high-end, luxury brand. This is a fantastic opportunity to prove your skillset and capabilities within a growing business and supportive environment.

Key Responsibilities:
•    Liaising with customers via phone, email and web-chat
•    Fulfilment of web and mail order, collating all web orders placed
•    Taking payments over the phone, checking payments/orders to ensure any fraudulent activity is dealt with appropriately
•    Ensuring the despatch of all orders happens within required time frame of 3-5 working days
•    Weekly reporting of sales and unit movement
•    Liaison with web team to ensure that trends/customer comments/buying trends are fed back and
•    Assist with all customer queries from order enquiries, faulty goods, returns, complaints, info and personal shopping
•    Managing and administration of web and mail order returns, refunds, exchange or replacement
•    Collating information and reporting monthly figures

What do we need from you?
•    Excellent, confident customer service skills
•    Articulate with good, clear English
•    Minimum GCSE education, with grade C or above in Maths and English
•    Strong organisational skills
•    Excellent communication skills, both written and verbal
•    Great attention to detail
•    Well presented
•    Positive attitude
•    Flexible and adaptable to change

Salary: up to £20k, depending on experience

Hours: Monday to Friday, 9am – 5:30pm

What’s in it for you?

•    20 days holiday rising to 25 after service and your birthday off
•    Discounts
•    Café facilities
•    Modern beautiful offices and a great place to work!

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