Customer Service Administrator

St Albans, 23k-24k

We are recruiting for a Customer Service Administrator to join a well-established company based in St Albans.

The successful candidate will be joining a friendly, supportive team environment which is fast paced, lively and fun!

You will be responsible for dealing with all incoming phone enquiries and following up in the appreciate manner. The role requires a high standard of customer service, ensuring clients are updated and informed on their order status, creating and maintaining good working relationships.

Key Responsibilities:
•    Dealing with a high volume of inbound calls
•    Resolving in depth queries in the appropriate manner
•    Monitor and investigate queries quickly and efficiently, logging any discrepancies and action accordingly
•    Providing accurate information through a detailed database system
•    Dealing with all related administration

Person Specific:
•    2 years’ experience in office-based customer service role
•    Able to manage a high volume of emails
•    Good written and verbal communication skills
•    Great attention to detail and accuracy
•    Strong team player is essential
•    Demonstrates a helpful, 'can do' attitude
•    A flexible and adaptable approach to work

Salary: up to £23-£24k

Hours: Monday to Friday, 9am to 6pm, alternate Saturdays 8am-12pm (You will have the Friday afternoon off for working the Saturday)

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